14. Website & Mail Hosting

14.1 Hosting Services Provider – All website and email hosting services provided by CreateTheWeb Limited are delivered via our hosting partner, 20i Limited. By using our hosting services, you agree to comply with 20i’s Terms and Conditions, which can be found at: https://www.20i.com/legal.

14.2 Provider Suspensions – CreateTheWeb shall not be held responsible for any temporary or permanent suspension of your hosting or email services by 20i. Any suspension initiated by the provider is beyond our control.

14.3 Provider Downtime or Discontinuation – In the event that 20i experiences service interruptions or ceases to provide hosting services, CreateTheWeb shall not be liable for any resulting loss, disruption, or removal of your website or email hosting account.

14.4 Backups and Data Loss – Although we take regular backups, you are solely responsible for the data contained within your hosting or email account. CreateTheWeb accepts no liability for data loss or corruption and strongly recommends that you maintain your own up-to-date backups.

14.5 MySQL Database Limitations – Each MySQL database is subject to a maximum size of 1024MB. When approaching this limit, we will notify you and may recommend alternative solutions.

14.6 Prohibited Uses – You may not use the hosting service:

• as an offsite backup or file storage system,

• in violation of any applicable law or regulation,

• to engage in any unlawful or fraudulent activity,

• to transmit or store offensive, pornographic, defamatory, or discriminatory content,

• to send unauthorised marketing messages or spam,

• to upload or transmit harmful code such as viruses, spyware, or other malware.

14.7 Account Access – Both CreateTheWeb and 20i will retain root-level access to your hosting and email accounts. This is necessary to provide technical support and service maintenance.

14.8 FTP Account Limitations – From 1 January 2022, hosting accounts are limited to a single FTP user account. Additional FTP access may be restricted or subject to further agreement.

14.9 Unlimited Plan Usage – Hosting plans marked as “Unlimited” are subject to fair usage. These plans are intended for standard personal or small business website use. Excessive or abnormal use may result in service restrictions.

14.10 Other Terms and Conditions – For all other hosting-related conditions, including those not covered in this section, please refer to the 20i Terms and Conditions as well as any agreements provided by CreateTheWeb or 20i.

14.11 Content Standards – You agree not to upload or publish material that:

• is false, misleading, defamatory, or unlawful,

• is obscene, abusive, hateful, or discriminatory,

• infringes intellectual property rights or contractual obligations,

• promotes illegal activity or incites harm,

• impersonates another person or misrepresents affiliation,

• invades privacy, causes distress, or harasses others.

All content must comply with UK law and the laws of any country in which it is made available.

14.12 Mailbox Auto-Deletion – Mailboxes that have not been accessed for a continuous period of 100 days may be deleted automatically. We do not accept responsibility for data loss resulting from mailbox inactivity.

14.13 CPU Limitation – We reserve the right to restrict your use of server CPU resources if your account activity negatively impacts other users. Any exceptions will be made at our sole discretion.

14.14 Processing Capacity – Unless your hosting plan includes a virtual private server, you may use no more than 10% of 20i’s processing capacity at any time.

14.15 File Transfer Size Limits – FTP and browser-based uploads and downloads are limited to 5GB per file. For larger files, we recommend activating SSH access (available at an additional charge) and using an SFTP client such as WinSCP.