6. Cancellation of Services
6.1 Minimum Cancellation Period
We require a minimum cancellation notice period of 30 days for all recurring services. Clients must notify us in writing of their intention to cancel a service at least 30 days prior to the next invoice being sent.
6.2 Overlapping Services
Our services often overlap into the following month. As a result, clients are required to pay any invoices due to be sent or paid within 30 days after submitting a cancellation request, even if they wish to discontinue our services. This includes any monthly rolling services. Clients are obliged to pay the invoice for the subsequent month if it is due to be sent within 30 days of their cancellation request, regardless of whether the invoice has been received.
6.3 Minimum Service Term
All our services are subject to a minimum term of 90 days, unless otherwise agreed in a written proposal or agreement. Clients are responsible for the fees associated with the minimum term, even if they choose to cancel the service before the 90-day period has elapsed.
6.4 Cancellation Procedure
To cancel a service, clients must submit a written cancellation request via email or another agreed-upon method. The request must include the client's full name, contact details, and the reason for cancellation.
6.5 Refunds upon Cancellation
As per Section 5 of these Terms and Conditions, we do not offer refunds for any services rendered, unless explicitly agreed otherwise in writing. Clients are responsible for paying any outstanding invoices or fees associated with the cancelled service.
6.6 Termination by Us
We reserve the right to terminate any recurring service at our discretion, with no written notice to the client. In such cases, we will not be liable for any damages or losses resulting from the termination, nor will we be obliged to refund any fees paid by the client.
6.7 Balance Due Immediately
Upon a client's request to terminate or discontinue services with CreateTheWeb, all outstanding invoices will become due immediately from the date of the cancellation request. Clients are required to settle any pending payments at the time of their cancellation to ensure a smooth and clear closure of accounts. This clause is intended to facilitate the administrative process of ending services and to prevent any financial discrepancies following the termination of services.
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