# 20. Fair Use Policy **20.1 Purpose** This Fair Use Policy ("Policy") is incorporated into and forms part of the Terms and Conditions of Service (“Terms”) governing the provision of services (the "Services") by CreateTheWeb ("the Company", "we", "us", "our"). It is designed to ensure the fair, ethical and efficient use of the Services provided to all our clients. **20.2 Applicability** The Services are intended for normal commercial use and are provided to the client subject to this Policy to ensure that all clients have equitable and efficient access to the Services provided. **20.3 Prohibited Actions** Clients are prohibited from: a. Using automated means to request updates; b. Reselling access to the Services; c. Using the Services for illegal, unethical, or fraudulent activities; d. Submitting requests that exceed the scope of typical website updates, including, but not limited to, complete website redesign, complex software, and application development. **20.4 Review of Usage** a. The Company will monitor the use of the Services regularly to determine whether clients’ usage adheres to this Policy. b. Where a client’s use is deemed excessive or unreasonable, we will, at our sole discretion, either contact the client to discuss their usage or implement restrictions on their access to the Services. **20.5 Modifications** a. This section and related terms can be amended by the Company at its discretion. Clients are advised to review the terms periodically to stay informed. b. Continued use of CreateTheWeb's services post any modification will be regarded as acceptance of the updated terms. **20.6 Fair and Reasonable Use** a. Clients are required to use the Services in a manner that is ethical, legal, and not abusive. ‘Fair and Reasonable Use’ is defined as use by a client in a manner that is not excessive or unreasonable, as determined solely by the Company’s discretion. b. Excessive use may lead to a review of the client’s usage, and the Company reserves the right to suspend, terminate, or restrict the Services being provided. **20.7 Contact Information** Clients with any queries or requiring clarification on the Policy should contact . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://terms.createtheweb.co.uk/fair-use-policies/20.-fair-use-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.