20. Fair Use Policy

20.1 Purpose

This Fair Use Policy ("Policy") is incorporated into and forms part of the Terms and Conditions of Service (“Terms”) governing the provision of services (the "Services") by CreateTheWeb ("the Company", "we", "us", "our"). It is designed to ensure the fair, ethical and efficient use of the Services provided to all our clients.

20.2 Applicability

The Services are intended for normal commercial use and are provided to the client subject to this Policy to ensure that all clients have equitable and efficient access to the Services provided.

20.3 Prohibited Actions

Clients are prohibited from: a. Using automated means to request updates; b. Reselling access to the Services; c. Using the Services for illegal, unethical, or fraudulent activities; d. Submitting requests that exceed the scope of typical website updates, including, but not limited to, complete website redesign, complex software, and application development.

20.4 Review of Usage

a. The Company will monitor the use of the Services regularly to determine whether clients’ usage adheres to this Policy.

b. Where a client’s use is deemed excessive or unreasonable, we will, at our sole discretion, either contact the client to discuss their usage or implement restrictions on their access to the Services.

20.5 Modifications

a. This section and related terms can be amended by the Company at its discretion. Clients are advised to review the terms periodically to stay informed.

b. Continued use of CreateTheWeb's services post any modification will be regarded as acceptance of the updated terms.

20.6 Fair and Reasonable Use

a. Clients are required to use the Services in a manner that is ethical, legal, and not abusive. ‘Fair and Reasonable Use’ is defined as use by a client in a manner that is not excessive or unreasonable, as determined solely by the Company’s discretion.

b. Excessive use may lead to a review of the client’s usage, and the Company reserves the right to suspend, terminate, or restrict the Services being provided.

20.7 Contact Information

Clients with any queries or requiring clarification on the Policy should contact [e-mail].