6. Cancellations and Termination

6.1 Contracted Services - Where a signed agreement exists between you and CreateTheWeb Limited, the terms of that agreement shall take precedence and govern all matters relating to termination, cancellation, service duration, and payment obligations. The following terms apply only where no such contract is in place.

6.2 Minimum Cancellation Notice - A minimum cancellation notice period of thirty (30) days is required for all recurring services. Notice must be given in writing and received by us at least thirty (30) days prior to the date of your next scheduled invoice. Cancellations received after this time may result in additional charges.

6.3 Overlapping Services - Due to the nature of our workflows, certain services may overlap into the following billing cycle. Therefore, if a cancellation notice is received, you may still be invoiced for any services scheduled or underway within thirty (30) days following your notice. This applies to all recurring or rolling-month services and remains payable even where you no longer wish to continue.

6.4 Minimum Service Term – All services are subject to a minimum commitment period of ninety (90) days, unless otherwise agreed in writing. If you choose to cancel a service before the end of the minimum term, you remain liable for the full value of the service for that period. All website hosting services, including but not limited to shared hosting, business email mailboxes, and virtual private servers (VPS), are provided on a 12-month rolling contract. Once the initial 12-month term has been completed, payment of your next invoice (the 13th month) will automatically renew the service for a further 12-month term. By making this payment, you agree to commit to the new term in full.

6.5 Cancellation Procedure - To cancel any service, you must submit a written request by email or other agreed method. The request must include your full name, contact information, and the specific service you wish to cancel. The reason for cancellation may be requested but is not mandatory.

6.6 Refunds on Cancellation - As outlined in Section 5, we do not offer refunds for services provided. You are responsible for settling all invoices relating to the cancelled service, including those arising during the notice period or minimum term.

6.7 Termination by CreateTheWeb - We reserve the right to terminate any recurring service at our discretion and without prior notice. We shall not be liable for any direct or indirect loss arising from such termination and are not obliged to issue refunds for any advance payments.

6.8 Immediate Balance Due - Upon cancellation or termination, all outstanding invoices will become payable immediately. You must ensure that any remaining balance is cleared without delay to allow for the proper closure of your account and records.