# 5. Refunds and Limitations 5.1 Non-Refundable Services - Payments made to CreateTheWeb Limited are non-refundable, unless otherwise agreed in writing. By engaging our Services, you accept that fees paid cover access to our professional time, skill, and commitment, regardless of the outcome of the work provided. 5.2 Discretionary Exceptions - In rare and exceptional cases, a refund may be considered solely at our discretion. Any such arrangement must be agreed in writing and will be subject to specific conditions set out at the time. The existence of this clause does not create any entitlement or expectation of a refund. 5.3 Third-Party and Operational Costs - You remain responsible for any external or third-party costs we have incurred on your behalf, including but not limited to domain registrations, hosting charges, advertising budgets, or software licences. These items are strictly non-refundable under all circumstances. 5.4 Limitation of Refund Liability - If a refund is granted, our total liability is strictly limited to the amount paid for the specific service in question. We shall not be liable for any indirect, incidental, or consequential loss, including but not limited to any lost revenue, downtime, or missed opportunities. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://terms.createtheweb.co.uk/general-terms/5.-refunds-and-limitations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.