15. Website Projects

15.1 CMS Selection – We reserve the right to choose the Content Management System (CMS) we consider most appropriate for your website project, based on functionality, compatibility, and efficiency.

15.2 Template Use – We may use pre-designed templates if we believe they are the most suitable option for your project requirements. This decision will be made at our discretion.

15.3 Design Credit – A credit will be placed in the footer of your website to acknowledge CreateTheWeb as the designer. If this credit is removed without our prior written approval, a fixed fee of £800.00 plus VAT will apply.

15.4 Payment and Site Launch – Your website will not go live or be placed on your domain until the full outstanding balance for the project has been paid in full.

15.5 Aftercare and Amendments – You are entitled to a maximum of six hours of revision time following delivery of the first draft. This includes technical adjustments, content changes, and testing. These hours must be used within 30 days of receiving the first draft. Any additional time requested will be billed separately and must be agreed in writing.

15.6 Issue Fixing and Website Warranty – All new websites designed and developed by CreateTheWeb include a 12-month warranty from the date of completion. During this period, we will fix any software bugs or technical glitches resulting directly from our development work, free of charge. This warranty does not cover issues caused by the client or any third party, including but not limited to unauthorised edits, external plugin installations, hosting changes, or any misuse of the website. In such cases, support and fixes will be charged at our standard hourly rate, and whether an issue falls within the scope of this warranty will be determined solely at our discretion.

15.7 Site Security – If you do not have a maintenance agreement with us, you are fully responsible for the ongoing security of your website. We will implement current security measures during development, but long-term security is your responsibility unless otherwise agreed.

15.8 Ownership and Licensing – CreateTheWeb retains ownership of the website unless agreed otherwise. You are granted a non-exclusive licence to use the website on your domain, provided all fees have been paid.

15.9 Editing Capabilities – We may grant limited editing access via the CMS. Full access may be made available for an additional fee, which must be agreed before any changes to permissions are made.

15.10 Timeframe for First Draft – We will deliver the first draft of your website within 12 months from the agreed start date. This does not apply where delays are caused by you, including failure to provide required content or feedback. While our average turnaround is 2 to 6 weeks, this is not guaranteed.

15.11 Mandatory Use of Our Hosting Service – Unless agreed otherwise, use of our hosting service is a condition of receiving website design services. If you wish to transfer your website to another hosting provider, you must first complete the full 12-month hosting agreement and pay a one-time release fee of £240.00. If you move your hosting without settling this fee or receiving written consent from us, this will constitute a breach of contract, and you will be liable for an additional charge of £550.00, in addition to the original £240.00, payable immediately.